FAQs (Frequently Asked Questions)

What is tastytrade?

tastytrade is a financial network, but not in the traditional sense. We use probabilities and strategy when we evaluate the financial markets because we feel, well, those things are just more important than the opinions of talking heads. We have 8 hours of live content every day from 7AM CST to 3PM CST. From our groundbreaking 'Market Measure' research and game changing studies, to our revolutionary trading platform, dough.com, and #1 grossing financial mobile app, Bob The Trader, we’re here to make sure you learn something that makes you a better trader every day. In addition to the live show, we also have thousands of hours of videos on demand! The best part? IT’S FREE! All you need to do is register your email address!


Are you a brokerage firm?

tastytrade is not a brokerage firm. Our preferred broker is TD Ameritrade, and the platforms that all of our talent uses are thinkorswim and dough platforms, as Tom Sosnoff, our CEO and host of "tastytrade Live!", created them. If you use these platforms, they have their own special support team that can help you navigate. TD Ameritrade account holders can also utilize the dough platform to trade.


How do I register to get access to the archives?

  1. Click on box in upper right corner.
  2. Enter email address and create a password (must be atleast 6 characters, case sensitive) and click the registration button.
  3. Go to your email and locate the confirmation email from tastytrade.
  4. Click on the link in that email to complete registration and confirm your email.
Then you're all set!


I forgot my password. How do I reset it?

Click on the 'Log In' button on the left sidebar, select “forgot password” and reset instructions will be sent to your email address that you originally registered with!


Are there perks to registering?

Besides being able to access all of our archived content, registering allows you to receive our emails, which includes the daily Cherry Bomb email that 'tastytrade Live!' host and thinkorswim co-founder, Tom Sosnoff, writes to give his outlook on the market. You’ll also receive access to our Daily Recap email, which highlights the best segments of the day as well as any promotions and announcements we have!


Where can I see your broadcast schedule?

The daily schedule is updated every day and can be found on the tastytrade home page. Go to tastytrade.com and click the “See Schedule” button on the right of the video player.


How do I access previous segments ("the archives")?

Log in to tastytrade.com via the Log In button on the left side of the site. After entering your credentials, navigate to the Shows page on the top of the site. Select the segment icon you’re looking for by filtering our shows by investor type, account type, and content type. The 6 most recent episodes will appear on the segment’s show page! To access further back, click on “Browse all ___ episodes” on the blue tab beneath the video player!


What's the best way to find videos that fit my trading style?

Simply go to the Shows page and use the filter feature to find shows geared specifically for your skill level, account size, or type of content you’re interested in!


Do you have resources to help me gain a better understanding of key concepts and terms?

Absolutely! Check out our Learn page to browse our content by category, read our team's definitions and explanations, and watch the most relevant content on the topics you're most interested in.


How do I search for a specific archived episode?

Our search feature is highlighted in red and located on the left sidebar menu where you log in. You can search for any keyword or topic and pull up the most recent show segments that covered that topic.


Some segments have slides, how can I access those?

Slides will be attached to each individual segment. After you locate the segment from the Show page, you will see a “Slides” button on the right of the video player. Click the button and the presentation will appear!


How can I ask Tom & Tony a question?

The best time to ask Tom & Tony questions about trading, food, dogs, anything your heart desires is during the live call-in segment at 10AM CST! Call 855-BE-TASTY and Tom & Tony will be happy to answer!


Where is tastytrade located?

Right now, in the financial and live improv capital of the world – Chicago. And eventually, in the heart of every American.


Who are you people?

The fact is that we are old floor traders who created thinkorswim back in 1999 and built it into one of the most successful online brokers in the world. The more fun story is that we were born on a sacred mountain and glided into our present positions on rainbows and accompanied by eagles. Our birthdays are celebrated the world over.

What is dough?

dough is a revolutionary trading tool that takes the mechanics and approaches discussed on tastytrade and incorporates them into an easy to understand and visually engaging trading platform platform and learning tool. Plus, it's free to use!


How can I sign up for dough?

Go to dough.com and hit the 'sign up' button! After registering, if you have a TD Ameritrade brokerage account, you can log in with your brokerage credentials and begin trading!


Does dough offer paper trading?

Currently the ability to trade papermoney is not available in dough. However, you can get a feel for dough in demo mode. To run dough in demo mode, just log in with the email you registered with and don’t log in with your brokerage credentials.


What's the best way to learn more about dough?

You can view short informative vides on all of dough's features from the visual trading platform to the real traders you can follow to the interactive video learning center on dough's HELP page.

What is Bob The Trader?

Bob the Trader is our app that gives you full insight into what Tom Sosnoff is trading! The app is free to download, and you can subscribe to see Tom’s trades in-app or on your MY STUFF page on the tastytrade website!


What devices support Bob The Trader?

iOS, Android, Kindle Fire HD, and desktop devices support Bob! You can search for them in the app store on your device or visit our dedicated Bob The Trader page for direct download links and more information!


What are the different passes I can subscribe to?

You can purchase a Premium pass, which gets you all of Tom's trades and the tastytrade Research Team's trades (known as "Tom's Team), for 7 days ($29.99), 30 days ($99.99), or 365 days ($899.99).

You can purchase an IRA pass (which will feature 1-2 real-time trade(s) each day), which gets you the trades Tom makes in his IRA, for 30 days ($9.99) or 365 days ($99.99).


Can I purchase a subscription on tastytrade.com?

Yes, purchasing a subscription to Bob The Trader on the tastytrade website is very easy to do! To start, be sure you're logged into the app and then log in to tastytrade. Once you're logged in, click on 'My Stuff' under 'Logout' and then click on the Bob The Trader tab. You'll see an orange button in the upper right corner to purchase a subscription. Select the pass of your type and enter your payment information. It's that easy!


Do you offer recurring subscriptions?

Yes, we offer a recurring 30-day subscription. Recurring subscriptions can only be purchased through the tastytrade website. Please follow the steps listed above on how you can purchase a subscription through your My Stuff page.


Is there a limit to how many devices I can access my subscription on?

Your active subscription is good on 3 devices, not including dough! If you have more than three devices, simply log out of one device and log in to your other device with your tastytrade credentials for your subscription to sync up!


Can I follow Bob The Trader (Tom) on dough?

Of course! You can link your Bob The Trader subscription through dough by navigating to dough’s Follow page and clicking on the Bob The Trader tile. And you'll be able to execute the same trades as Tom and the rest of the dough traders if you have an account with our preferred broker.


If I give you my credit card number, how do I know if tastytrade is safe?

We are committed to protecting the security of your personal information. We have implemented an information security program that contains administrative, technical and physical controls that are designed to reasonably safeguard personal information from unauthorized access, use or disclosure. Our credit card transactions are handled by secure third-party processors, and sensitive financial account information such as your credit or debit card number and expiration date are stored on Payment Card Industry (PCI)-compliant servers rather than locally.

Do I need a brokerage account to watch tastytrade? How about to use dough?

You do not need a brokerage account to watch tastytrade or use dough. You can view tastytrade by visiting the tastytrade website and clicking on ‘Watch Live’ or by streaming the show on the doughtv page within the platform. You can also practice using dough in demo mode, but you won’t be able to place live trades through the platform without a brokerage account.


How do I open a brokerage account that supports tastytrade?

Aw, thanks! We're happy to help - it’s super easy to open a brokerage account. If you're a resident of the United States or Canada, we've worked hard to get you exclusive commission rates and special offers with our preferred brokerage firm, TD Ameritrade. Visit our offer pages by clicking on the Open a Brokerage Account link at the top of the website for more details and to get started!

How Do I Take A Screenshot?

Taking a screenshot helps our development team see what you are seeing, and archive the bugs that come up as we work to perfect our platform! If you don’t know how to take a screenshot, follow the link below for MAC & PC instructions:

http://www.take-a-screenshot.org/

After locating your screenshot, send it off to support@tastytrade.com or support@dough.com and we will be happy to review it!


What Does Clearing Browser Cache Do?

Many common browser issues can be resolved by clearing your cache. Doing so removes old files and information, and establishes a new website connection. Here are some things that clearing your browser cache can resolve within dough and tastytrade:

Video Issues

Invalid Account Notices

Inaccurate Account Information

Slow Performance

Platform Glitches

Incorrect Trade Page Calculations


Clearing your cache is quick and easy! Follow the steps for the browser that you have below:


Clearing Cache In Internet Explorer 9, 10 & 11

1) Click on the gear icon in the upper right hand corner of the browser.

2) Hover over “Safety” in the drop down menu, and select “Delete Browsing History”.

3) Uncheck “Preserve Favorites Website Data”.

4) Select “Temporary Internet Files” & “Cookies” and click delete.

5) When the process is complete, a confirmation will pop up at the bottom of your screen. After completing these steps, reload the web page and let us know if you are still having trouble!


Clearing Cache In Safari

1) Click on the gear icon in the upper right hand corner of the browser.

2) Hover over “Safety” in the drop down menu, and select “Delete Browsing History”.

3) Uncheck “Preserve Favorites Website Data”.

4) Select “Temporary Internet Files” & “Cookies” and click delete.

After completing these steps, reload the web page and let us know if you are still having trouble!


Clearing Cache In Firefox

1) Click on the three horizontal bars in the upper right corner of your browser and select “Preferences”. This is your menu button.

2) Navigate to the “Advanced” panel, and click on the “Network” tab.

3) In the “Cached Web Content” section, select “Clear Now”.

After completing these steps, reload the web page and let us know if you are still having trouble!


Clearing Cache Google Chrome

1) Click on the three horizontal bars in the upper right corner of your browser. This is your menu button.

2) Select “History”.

3) Select “Clear Browsing Data” and change the drop down menu to “The Beginning Of Time”.

4) Browsing History, Download History, Cached Images & Files and Cookies will be selected by default. If they are not, checkmark these.

5) Select “Clear Browsing Data”.

After completing these steps, reload the web page and let us know if you are still having trouble!


Why Do I See A Puzzle Piece In My Unresponsive Video Player?

This issue is known as the Shockwave Flash Crash. Please see the video below that includes a walk through of how to resolve this issue:

https://www.youtube.com/watch?v=LCsQ-Wcb51I


How Do I Enable/Disable Private Browsing In Safari?

Turning on private browsing can help keep your information secure. Follow the steps below to enable this feature:

1) Navigate to the Safari menu, and select “Private Browsing”.

2) A confirmation message will appear, and you will need to hit “OK”.

3) You will now see a privacy icon in the address field, indicating that the feature is enabled.

To disable this feature, simply follow the same steps.


How Do I Resolve Volume & Sound Issues?

First things first, please ensure that your computer or device is not muted! If you are still having trouble, follow the instructions below:

When watching doughTV, sound is enabled when you hover over the video player and see the speaker with “sound waves” coming out of it in the bottom right corner. If sound is disabled, you will see the speaker with no such “sound waves”. You can enable sound by clicking on the speaker, or dragging the vertical bar that appears.

This adjustment works with tastytrade as well, although the speaker symbol is on the bottom left of the video player.


My Video Player Quality Is Not Ideal For Me. How Can I Change It?

Adjusting your bit rate will change the quality of your video feed, and can improve the stream for older computers or devices. Higher bitrates have a higher quality feed, but take up more memory and require high speed internet. Lower bitrates are the exact opposite. Making this adjustment is different for both dough and tastytrade. The instructions for both are listed below:

tastytrade - Right click on the video player, and select your new bitrate. You can also change this to “auto”, which will adjust based on internet speed.

dough - Hover over the video player, and move your cursor over the orange “HD” symbol near the bottom right. This will enable a menu of bit rates to appear, and you can select whichever you’d like.


How Do I Enable The Live Trades Tom & Tony Push Out On dough?

To see live trades that Tom & Tony push out during segments such as Good Trade Bad Trade, you need to be watching tastytrade live through doughTV. Once you do this, you need to click on the footprints encompassed by a circle in the upper right corner of the page. When enabled, the footprints will glow red. This indicates that you will now receive notifications for live trades that are pushed out to you!


My iPad Video Stream Is Not Working Properly. What Steps Can I Take To Resolve The Issue?

Sometimes, fixing iPad issues is easier than you think! Try these troubleshooting tips to resolve stream issues:

1) Log in and out of the app (Bob the trader, dough, tastytrade)

2) Turn off the iPad, and turn it back on

3) Uninstall and reinstall the app

If none of these tips resolve your issue, please contact support and we will be happy to help!